Thank you for visiting Badl.shop. We welcome messages from readers, and this page explains the best way to reach us, what to include in your message, and what we can and cannot help with.
How to contact us:
Email is the best and fastest way to reach us. Please write to us at info@badlshop.com.
We do not publish a phone number, because email allows us to review your message carefully, check the relevant guide or tool, and reply with a clear written answer. If you contact us through a form on this site, the same email address is used for replies, so please check that you have entered your email address correctly.
What to include in your message:
To help us reply quickly, please include the following information where relevant. First, tell us the page or tool your message is about, including its title or web address if you can copy it. Second, describe your question, correction, or suggestion in brief, clear words. Third, if you are reporting an error, tell us what you expected to see and what you actually saw, so we can reproduce and fix the problem. You do not need to send long personal documents, and for your own safety, please do not send policy numbers, bank details, passwords, identity documents, or medical records.
What we can help with:
We can help with questions about our guides and calculators, including explanations that were unclear, missing topics you would like us to cover, and errors or outdated information you have noticed. We can also help with technical problems, such as a calculator that does not load, a page that does not display correctly, or a broken link. We welcome feedback on how to make Badl.shop clearer and more useful, and we read every message we receive.
We also welcome business and partnership enquiries, including questions about advertising, content collaboration, and corrections from insurers or official organisations. Please state the nature of your enquiry clearly in the subject line, so it can be directed to the right person.
What we cannot help with:
Badl.shop is an informational website only. We cannot provide personal insurance advice, recommend a specific policy or insurer for your situation, give you an official quote, check the status of your policy, change your cover, or handle a claim. We cannot act as your broker or agent, and we cannot contact an insurer on your behalf.
If your matter is urgent, such as an accident, a medical emergency, a claim deadline, or a policy renewal that is due today, please contact your insurer or a licensed insurance professional directly, rather than waiting for a reply from us. Insurers have your policy details and can take immediate action, while we do not have access to your policy at all.
Response time:
We aim to reply to all genuine messages within two to three working days. During busy periods, or when a message requires research or checking, a reply may take slightly longer. If you have not heard back after five working days, please resend your message with the word “Follow-up” in the subject line, in case the first message was not delivered.
Privacy and your message:
When you email us, we will use your name and email address only to reply to you and, where relevant, to fix the issue you reported. We will not sell your contact details, share them for marketing, or use them for any purpose unrelated to your message. Please do not include sensitive personal information in your first message. If we need more detail to help you, we will ask for it specifically.
Common questions before you write:
If your question is about how much cover you need, how a deductible works, or what a term means, you may find the answer faster by searching Badl.shop for that topic, because many common questions are already covered in our guides. If you still need help after reading the guide, please write to us and tell us which part was unclear, and we will try to improve it.
We value every reader message, because it helps us improve Badl.shop for everyone. Thank you for taking the time to contact us.
Email: info@badlshop.com